Know Before The Show

We would like everyone to enjoy their experience at the Jubilee Auditorium. In consideration of other patrons, while in the theatre, we would like to draw your attention to the following:

Arrival Time

Plan to arrive at least a half hour prior to your concert’s scheduled start time. This will leave you enough time to park, check your coat if you wish to do that, and perhaps enjoy a drink before your performance.

ATM

There are ATM's in the Main Lobby cross from the coat check.

Beverage & Concession Service

Bar service and light snacks are available at the concession counters, which are located in lobbies of the theatre before each performance and during intermission. This service generally opens one hour before a performance.

Outside food and drinks are prohibited inside the auditorium.

Beverages purchased from concessions are allowed in the auditorium on a show by show basis only.

Binocular Rentals

Binoculars are available for rent at every event. Please check with the Patron Services booth in the Main Lobby next to the coat check.

Booster Seats

Boosters seats are available to enable children to fully experience the performance. They may be picked up at the theatre doors or at Patron Services in the Main Lobby beside coat check.

Communication Devices

Please refrain from using communication devices, cell phones and other personal organizers during all performances.

Latecomers

Latecomers will be seated during a suitable break in the performance at the discretion of the promoter.

Lost & Found

Please contact the administration office at 780-427-2760 between 8:30 AM - 4:30 PM (Monday to Friday).

The Northern Alberta Jubilee Auditorium are not responsible for items that are lost or stolen on the premises.

Perfumes & Scents

In consideration to your fellow patrons who may have sensitivities or allergies to scented products, we ask that you use such products with great discretion. If, as a patron, you experience difficulty due to another patron’s use of fragrance, please alert our front of house staff, who will do everything possible to accommodate you.

Photography

Photography is at the discretion of the artist and is determined on a show by show basis.

Pre-Order Service

The Jubilee concession service includes Pre-Order Service for most performances with an intermission. Patrons may schedule their pre-order service at any concession counter before the show and have their beverage of choice waiting for them at the beginning of the intermission.

Ticket Policy

Each person, including children and infants in arms, must have a ticket for each performance. Any patron may be required to leave if found to be disturbing other patrons. Management in its sole discretion reserves the right to refuse admission.

The Jubilee has gone paperless with no "print at home" option when purchasing tickets through Ticketmaster.ca. Tickets are available via the Ticketmaster app (downloadable for FREE to your smart phone) or can be printed at the Will Call box office one hour prior to performance. Photo ID and proof of purchase is required for pick up at the box office. For more information on mobile ticketing, CLICK HERE.

There is a Ticketmaster outlet located in the Main Lobby at the Jubilee Auditorium. Their hours of operation are:

Monday through Friday | 10:00 AM - 4:30 PM (closed between 2:00 - 2:30 PM)

For all performances, the box office opens one hour before performance time

If you would like to purchase tickets for the Edmonton Opera, please visit www.edmontonopera.com.