Information for Patrons
The Northern and Southern Jubilee Auditoria are open under Alberta’s Restrictions Exemptions Program.
*Promoters may require additional measures above the public health orders. Please check with the specific event listing or your point of sale for further details.
Face Masks: Under the Program as well as under City of Edmonton and City of Calgary by-laws, all patrons and attendees must wear a face mask at all times while in the venue and during a performance, except when eating or drinking in their assigned seating, or due to infirmity, or if under two years of age.
Program Requirements: The Restrictions Exemption Program requires the Jubilees to screen every patron or attendee, 12 or older, for the following documents:
- Proof of full vaccination consisting of one of the following:
- a picture or paper record of a valid Alberta Health Services, MyHealth Records, pharmacy, First Nations, or physician immunization record prominently displaying the name, type of vaccine and date of administration; or
- a Government of Alberta vaccination QR code validated by a Government of Alberta approved app; or
- an immunization record from another Canadian province or territory displaying the
name, type of vaccine and date of administration; or
- Canadian armed forces immunization record, displaying the name, type of vaccine
and date of administration; OR
- Proof of a negative COVID-19 test result from a sample that is taken within the prior 72 hours; OR
- Original vaccine medical exception letter; AND
- If 18 years-of-age and older, valid personal identification consisting of one of the following:
- Birth certificate issued by a government of a province of Canada and including the photograph of the holder;
- Citizenship card;
- Driver’s licence issued by a government of a province of Canada and including the photograph of the holder;
- Government (Alberta or other) issued identification card, including health card;
- Certificate of Indian Status;
- Métis Nation of Alberta Association citizenship and identification card;
- Inuit Status card;
- Passport attesting to citizenship or other national status, issued by a government of any jurisdiction and including a photograph of the holder;
- Permanent Resident Card
Any patron 12 years or older who is unable to provide the required items will be denied entry, and advised to contact the box office by phone or electronically.
Patrons younger than 12 years-of-age will not be checked, but must be accompanied by a fully vaccinated adult.
Refund Policy: Reseating, rebooking or refunds are at the event promoter’s discretion. Contact your original point of sale for any events that were cancelled or rescheduled.
Medical Exemptions: Patrons with exemptions should contact the promoter prior to the event to ensure accommodation for physically-distanced seating can be made. The Jubilees will advise event organizers to reserve a section of seating suitable for medically exempt attendees. Patrons’ original seating choices may not be available to them.
Front-of-House Staff: Ushers, ticket takers, bartenders and other venue staff must be fully vaccinated by October 25. In addition, staff will be subject to a health questionnaire and temperature check at the start of their shifts, and must wear a face mask in accordance with masking requirements and whenever engaged with the public.
Information for Producers and Event Organizers
The Jubilees have implemented supplemental safety measures to ensure the safety of all workers in the venue, whether or not directly employed by the Jubilees.
As of September 20th 2021, the Auditoria will require all persons working, performing, volunteering, visiting or otherwise present backstage to provide proof of full or partial vaccination. As of October 25th 2021, all persons working, performing, volunteering, visiting or otherwise present backstage are required to provide proof of full vaccination (single dose vaccine or second vaccine dose no later than October 11) prior to entering the building.